Q&A
Q: What is pre-loved?
A: Pre-loved refers to gently used items that have been loved before but are still in excellent condition. This sustainable option allows quality items to find a new home, saving resources and reducing waste.
Q: Why should I buy pre-loved?
A: Buying pre-loved helps the environment by reducing waste and conserving resources. You can find unique, high-quality items at a percentage of the original value.
Q: Do you carry a range of sizes and brands?
A: Yes, we carry a wide selection of sizes, styles, and brands for children, from newborn to pre-teens. We update our collection frequently, so check back for new items.
Quality and Condition
Q: How do you ensure the quality of lyttle stór’s collection?
A: Each item goes through a careful inspection to ensure it's in great condition. We look for signs of wear, stains, or damage. Product condition (including any imperfections) is outlined on our product detail page. If an item doesn't meet our high standards, it won’t be listed on our site.
Q: Are the clothes clean when I receive them?
A: Yes, we make sure all items are steam cleaned or laundered before they are shipped, so they’re ready to wear as soon as they arrive.
Q: Do you sell any new items?
A: While most of our collection is pre-loved, we also offer past season new items, especially if they come from brands committed to sustainable practices. lyttle stór also partners with sustainable accessory brands to offer new unique pieces, some of which are exclusive to our store.
Sizing and Fit
Q: How do I know the sizes are accurate?
A: We provide detailed measurements and sizing information for each item. If you’re unsure, please refer to the Product Details section, or feel free to contact us for advice on fit.
Q: What if the item doesn't fit my child?
A: We understand sizing can be tricky! We offer a return policy on items that don’t fit, provided that they meet our return conditions.
Shipping and Returns
Q: What are your shipping options?
A: We offer standard shipping options within the UK. Check our Shipping Policy page for more details on rates and delivery times. Customers from outside of the UK should contact hello@lyttlestor.com to enquire about shipping costs and availability, before making a purchase.
Q: Can I return items if I change my mind?
A: Yes, we offer a hassle-free return policy. If you’re not happy with your purchase, you can make a return within 14 days of receiving it. Items must be in their original condition, with packaging and any tags attached. Please see our Return Policy page for full details.
Payment and Security
Q: What payment methods do you accept?
A: We accept all major credit cards & PayPal, our checkout is safe and secure, so your information is always protected.
Q: Are there any hidden fees?
A: There are no hidden fees, the price listed is the price you pay. Shipping costs will be clearly shown at checkout.
Eco-Friendly Practices
Q: How does pre-loved fashion help the environment?
A: By giving clothes a second life, we reduce the demand for new manufacturing, which saves water, reduces pollution, and lowers carbon emissions. It’s a small step with a big impact!
Q: Do you use sustainable packaging?
A: Yes, we use eco-friendly, recyclable packaging materials whenever possible to reduce our environmental footprint.
Purchase as a Gift
Q: Can I send my purchase as a gift?
A: Absolutely! If you’d like to gift your purchase, just get in touch with us. We’ll happily package it beautifully and send it directly to the recipient, complete with a personalised handwritten note
Ages & Conditions of Clothing
Q: What ages and conditions of clothing do you offer?
A: At lyttle stór, you’ll find items for children aged 0 to 12 years. Our preloved pieces range from new with tags to lightly worn, and any minor imperfections will always be noted in the product description.
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